My email to [email protected]
After being threaten by Steve, one of your telephone solicitors with criminal prosecution I have elected to fight back with my experiences with your company and e-press.com. I shall be posting this review to the websites that allow reviews of EasyOffice software.
Review of Easy Office Shareware.
I recently purchased a one user license package from e-press.com of the Easy Office software for $44.00 using my Mastercard.
The software finally arrived in a bubble pack envelope some eleven days later.
The envelope looked like it came out of someone's dirty basement with various hand stamped instructions and information on the face and appeared very unprofessional.
On loading the software I was required to "activate" it by emailing e-press.com so they could read hardware information from my computer so "thousands of copies could not be made" in order to protect their software. That is well and good for them but not for me. I am trying to get away from "Big Brother" activated software. I want to own my software so I can install and use it at my convenience not theirs. I was instructed that they would send me another "code" by return email within 24 hours to "activate" Easy Office. After several days with no response I realized I had been the victim of a slick internet sales pitch.
Realizing that this cat and mouse method of correspondence was not to my advantage I requested a refund and instructions to return their product to them. After no response from e-press.com I sent additional emails to other e-press.com addresses and regsoft.com.
No response for anyone. I found a phone number for regsoft.com and called them. After several of "that number has been disconnected" I finally found a good number and connected. Regsoft.com is the company that charged my Mastercard. When asked how they could help me I stated I wanted a full refund and instructions to send back their software. I was told they did not make refunds and I would have to contact e-press.com.
I told them that e-press did not respond to their emails and asked for a phone number. They did not have a phone number they said. I asked how to go about getting a refund and was told it had to come from e-press.com. I said I would just call my credit card company and cancel the transaction and forget the whole thing. Steve said they (regsoft.com) would prosecute me for fraud if I canceled since I had the software in my possession. I called back and got another "telephone solicitor" and asked to speak with someone about their fraud policy. I was informed that the "Fraud Department" was not in and I could call back later. The number for the "Fraud Department" is 952-253-8413.
As for me I will get my refund and ask my credit card company to investigate these two companies. As well, I will never deal with another Canadian company again or buy any Canadian products again if this is how Canadians treat US citizens. The methods that these companies use to sell their products do not seem on the up and up. As evidenced by the threats of criminal fraud prosecution if you ask for a refund. The consumer is denied a refund and given the royal run around to avoid what honest businesses would do as normal customer policy.
After sending this information to a few web sites that endorsed
EasyOffice software I was issued a refund. I do not believe that I would have been given a refund if I had not been willing to inform Mastercard of their deceptive practices.
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