You contact Heritage Web Solutions and the sales department is really nice and let you know that you will have a web design in about 4-6 weeks BUT this is how they really get away with MURDER!
After you are told about the price agreement and hosting fees that they want you to pay at least for one year before you can even transfer to another hosting site. But hey, of course they try to give you a little courtesy by telling you that in order to do that transfer you must pay them ONE YEAR HOSTING FEES!
Everything will seem fine at the beginning and they tell you that your account manager will be contacting you soon and they do but hold up. This is what gets better.
Your account manager is trained to encourage you to go ahead and submit your information/content to them. You start submitting your content and you get some information where you must choose your design colors etc. But of course before that information can be submitted, you must electronically sign the TOS (Terms of Service Agreement).
Get this in their terms of Agreement, it states that once content have been submitted, you have already been bind as far as agreeing that they will be working on your website as your web designers so, you are already backed up against the wall.
They 1. Get you to submit content
2. Tell you to pick out your color scheme for your web etc.
3. Have you sign their Terms of Agreement (Sorry theirs nothing that protects YOU as their client)!
4. Whether you like it or not you already submitted content to your account manager and was therefore bind to their agreement in their TOS statement.
5. As their client they state that you have no rights to complain about them.
6. They make you not get to worried about charging you for hosting fees because they place a little temporary website their just in case you ask too many questions.
7. They have no guarantee that their website will work once completed.
8. They state that you hire them AT YOUR OWN RISK!
9. They expect YOU as a client to test your own technical part of the web before go live. Mmmmmmmm. Wonder how you do that as a client?!
10. Their sales person may say 4-6 weeks but they will be VERY quick to promise you, HEY did you read or TOS we make NO guarantees. That was only a time frame.
11- 100. Can you say rip off! They gotcha!
Oh PS You really didn't expect to keep YOUR domain name if you only register it but not purchase it right, because if they purchased it, go ahead and FORGET it because they do have rights to that name for an ENTIRE year.
Your reading this right? Which means it happened to you too! Go ahead and tell your story! Hey, Don't forget the BBB.org (Better Business Bureau)
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