I sent my Xbox 360 to be repaired again on December 12th after paying them around $45.00 via PayPal and $12.00 to ship it via USPS in November. I sent it back to them because it stopped working after 10 minutes of use and I wanted them to repair it again and they agreed, so I sent it back to them via USPS for the same amount. I shipped the Xbox 360 as stated on December 12th, and after many, many emails I have yet to have my Xbox sent back to me. At first they said they fixed it and would return it, then a few weeks passed and they said I never sent it. After bothering them about it and sending them all the emails I had saved they finally found the Xbox and said they would send it back. After asking them if they had sent it back yet, they said that someone had broke it and they would replace the Xbox.
A week or two passed (not sure how long) and I emailed them again and they said their Paypal account was not working so they would have to fix it. Granted, it doesn't take but $14.00 to ship an Xbox so the PayPal excuse didn't work for me. This was on January 26th. On February 11th they said they had sent over a tracking label which I never got. On February 20th they said they had a family emergency all week and it would send it out ASAP. It is now April 14th and I have been emailing them as to when the Xbox has been shipped off and if I can have a USPS shipping label emailed to me like they said they would and now I'm just not getting a response. I contacted the BBB on March 5th and received an email from them somewhat threatening me, saying something along the lines of, "you think this will affect me? I have told them everything. Have a nice day." I called the BBB and they had never contacted them, nor did they ever contact them. The BBB case finally ended on April 10th, with the company never contacting them once. Now the BBB has closed the case and I am wanting to be reimbursed, but at the moment I am out of options.
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