I bought an infant video check from Digi Assets on the web in 11/06. I'd a guarantee problem using the product roughly twelve months later and required a duplicate of evidence of purchase to supply the maker. I really could not remember were I'd bought the merchandise but understood that I'd taken care of it on my American Express Charge Card. I approached Amex to acquire a bill. I obtained an email from Digi Assets requesting why I had been treating the cost for that product. I described precisely what had occurred as well as supplied the title of the American Express customer support consultant who assured me he wasn't being billed back. I wasn't seeking credit. I had been merely seeking a bill from my charge card organization, that we am eligible for do. They delivered a $25.00 nonpayment charge right to a libraries company despite my clarification so when there is actually no change of cost. I submitted a state using the greater business agency as well as their reaction was "a $5 gift-card legitimate on every other buying website in the clientis choice upon cost of excellent stability." I ought to not have already been billed a $25.00 non payment and selection charge as there is no breach of Digi Methods guidelines. If Digi Assets is devoted to 100% client satisfaction, because they declare on the site, this problem would've been solved in 2007 after I responded towards the email and that I wouldnot be distributing a towards the Better Business Institution 3 years later! Digi Assets never had a change or termination of initial costs paid. There is no extra expense borne from the organization. They merely supplied an authentic evidence of purchase to American Express, just like easily was to contact them straight and have to get a bill. Everything IS TRULY unprofessional and bad business training. I very caution anybody who's considering using the services of them - cheaper costs is not worth the trouble obtained!
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