Direct copy complaint from better business bureau - (you should do the same!)
I purchased a baby video monitor from Digi Resources on the internet in 11/06. I had a warranty issue with the item approximately one year later and needed a copy of proof of purchase to provide the maufacturor. I could not remember were I had purchased the product but knew that I had paid for it on my American Express Credit Card. I contacted Amex to obtain a receipt. I received an e-mail from asking why I was reversing the charge for the item. I explained exactly what had happened and even provided the name of the American Express customer service representative who assured me that he was not being charged back. I was not seeking credit. I was simply seeking a receipt from my credit card company, which I am entitled to do. They sent a $25.00 non-payment fee straight to a collections agency even after my explaination and when there was in fact no reversal of payment. I filed a claim with the better business bureau and their response was "a $5 gift card valid on any other shopping site at the customer's selection upon payment of outstanding balance." I should not have been charged a $25.00 non-payment and collection fee as there was no violation of Digi Resources policies. If Digi Resources is committed to 100% customer satisfaction, as they claim on their web site, this issue would've been resolved back in 2007 when I replied to the e-mail and I wouldn't be submitting a complaint to the Better Business Bureau three years later! Digi Resources never had a monetary reversal or cancellation of original charges paid. There was no additional cost incurred by the company. They simply provided an original proof of purchase to American Express, same as if I was to call them directly and ask for a receipt. The whole thing is REALLY unprofessional and poor business practice. Definitely not a 100% satisfaction guaranteed company and I highly caution anyone who is thinking about doing business with them - cheaper prices isn't worth the hassle received!
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