My business consist of 5 locations with internet in each location.
I was sending e mails to my customers thru AT&T web mail, as this is the web mail I was given at the time from support, I asked them what is the situation in sending e mail to my customers who have purchased from me, and they indicated, there was no problem.
About a month ago a person by the name of Tom from the e mail abuse department contacted me, and we discussed the situation, and I informed him that I remove all the customers that do not want to be in my list and he looked at my web site, and made some suggestions which I adhered to.
Then the other day my internet was cut off, I was told to call a # 919 3198265 and they would deal with it.
There is a voice mail which says they will return the call in 24 hours, so I had to send my staff home and the next day I came in I still did not have internet.
So I sent them home again.
Eventualy 20 hours later a lady by the name of Vivian returned my call, and informed me I am abusing the emails, so I asked for recomendations, she had no suggestions.
So I did my own research and I went to sighn up for GKG.net and they where great in informing me, what my limits in e mailing my customers.
Meanwhile my manager decided in the Charleston to send e mails to her customers, promoting the stores web site. And her internet was cut of emmediately,
She called support and they said they need to call the same # 9193198265 after 22 hours they returned my call.
I asked Vivian at the abuse department why was she not warned, and spoken to, and she simply said I do not have to.
I wanted to talk to someone above her, and she simply said, I am the only person you can talk to and I will decide.
So the abuse department can do what ever they want, and they will restore internet when they feel like it.
Instead of helping the small business and directing them to other copany's like GKG, they would rather leave you without internet for 24 hours.
It would be great for someone at AT&T to be aware what is going on, they need to realize we are the customer.
Att.com
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