I ordered a lace front wig on December 18. I paid, but didn't receive any merchandise. After leaving numerous messages for customer support, I called the sale department on February 2. A male answered, I told him that my problem and asked not to be connected to customers service because I didn't get an answer or a call back before, he transferred me to customer service AGAIN voice mail saying to leave a message which I did once again. I called back to the sales department, I asked this same person what was his name, his response "what is your name", I gave it to him. I then asked to speak to his supervisor or manager, his response "I don't have a supervisor". I again explained my situation, told him I need to talk to a live person, his response was "I can't help you". How can the company exist? They had no problem charging $223.95 to my account but they can't call, email me, or send me my merchandise.
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