In 2007 i payed for a auto-renewing subscription for nation voice's ventrilo servers.
I cancelled my subscription by phone 3 days prior to my renew date as i did not want to pay for the service though the summer as it would not be used again untill fall.
I was then told i could view the account cancellation online and would recieve a confirmation e-mail. I never recieved a confirmation mail. Durring on the last day of my previous subscription period (3 months of servcie i believe) i checked online to see if it was properly cancelled and it seemed it was not. So i then cancelled it through the website and finally recieved a confirmation e-mail.
They continued my subscription anyway and charged my credit card for another 3 months. When I wrote to them to request a refund they stated that i had cancelled a few hours too late (I believe because i did it after 5pm). I called customer service complaining that i called to cancel days before and if my money cannot be refunded can i just get credit for when i do re-activate my account. I got hung-up on twice.
I then decided to use e-mail as i would have records for this. After back and forth complaining they finally agreed to open a dispute so that an account manager could resolve the issue. This is the message I got in my e-mail the next day...
From: "NationVoice Customer Service"
Sent: Thursday, August 02 1:37 PM
Subject: NationVoice: Server (*) has been suspended!
Dear *, Your server (*) with NationVoice.com has been suspended. While this server is suspended you will still be able to access your control panel for support, but you will no longer have access to your server.
Suspension Reason: Dispute Filed.
We value our customers & would like to resolve this issue as soon as possible. If you are un-happy or have any questions about your service, Please contact [email protected] or [email protected] with your questions or concerns and we will do what we can to resolve it.
I then waited and got no responce... I e-mailed them asking what was going on... No responce. I called and was told i had to contact customer support via e-mail because it was in dispute and I should recieve a conclusion to my dispute by e-mail.
Nothing. Wrote a few more times... Starting writing only once a month. Then just once a year. It is now Dec. 2009 and I have not recieved a single responce from them since Aug. 2007.
They still charged my credit card for 3 months which i am unable to use because my account is still in dispute and my credit card company at the time would not dispute it because I had paid the bill which means i accepted the charges.
Long story short i paid for services i never recieved and the company just ignores me. I do not recommend this comany to anyone purely because of the lack of communication and failure to care about customer concerns from their customer support.
I have been happily using a server with another company for years since this occurence and NationVoice.com will never see another cent from me.
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