I bought a new dell computer on 6-13. When I received it there several problems, windows update wouldn't install all the updates, adobe flash player wouldn't stay installed, date and time couldn't be locked in. Also the cd/dvd drive rom didn't function.
I called tech support and they ran a hardware scan. It passed and they told me it had to be a software problem. They said to restore the computer to the factory state and that would fix it.
The restore didn't do anything.
I grew so frustrated that I called a local rep. He spent 4.5 hrs. On my computer and found it didn't have a genuine Microsoft operating system installed. He installed a geuine operating system and it cured all the problems except cd/dvd rom problem.
When I called Dell support back the tech said that Dell didn't send computers out without genuine operating systems. I offered him the local techs. Phone number to verify and he didn't want it. It was if he was calling me a liar. I had them send out one of their techs to replace the cd/dvd rom.
He replaced it and only tightened the screws on the case thumb tight so I had get a phillips screw driver and tighten it myself.
Tech support called back to have me rate my experience with Dell. I told them everything. They told me they'd send me out a free thumb drive which they never have.
I will never buy another computer from Dell!
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