Formerly of "Innovative Eye", Jeremy Vanslambrouck was engaged by my organization to formulate an identity / branding in the winter of 2009.in our initial discussion I expressed the very tight window of time which we had to arrive at a finished logo. While his website claims "Logos in 24 hours", Jeremy indicacted that it would take at least a few days until he could provide us with concepts.
After a week and numerous vain attempts to reach Jeremy, I finally recieved a few concepts which I found to be quite weak. Look at how masterfully he captures the skyline of Chicago. What a joke! Http://www.staged. Outofworkchicago.com/images/garbagelogo.png
I had to wait another 10 days to get any revisons back from Jeremy at which point I simply requested my money back. Recognizing his many delays & excuses, he did agree to issue a refund, but he has since then refused to honor his pledge
Here are some examples of what it is like dealing with this twat:
4/25/09 - After I requested the refund
"I can provide a refund in 3 weeks. Otherwise I can deliver"
6/2/09 - After I filed a PayPal dispute
"I also told you that it was impossible as sales are slow right now for
the refund. I dont even have to refund as my policy is clear and im
doing you a favor and then your going to try filing a dispute? Ill
refund you your money whenever. It will only be half now. Im taking
$50 for my time I put into it for the dispute."
10/31/09 - Threatening me after I indicated that I was to file complaint
"By the way. I dont allow people to screw me over either. Ill ruin you
as fast you can ruin me. I also am in the SEO game. Lets go"
Aside from his poor creative skills, it is his unbelieveably rude and hostile manner which has motivated me to submit this warning. Above are just some snippets from Jeremy that clearly indicate: a.) he is not very intelligent b.) english is probably not his first language & c.) his customer service skills are horrific. D.) ALL OF THE ABOVE
I only hope that this saves others from having to deal with the likes of Jeremy Vanslambrouck. Read the other consumer complaints on Jeremy; I am just 1 of several victims. The only good that came out of this was I was forced to go to another designer who provided me with an excellent logo (http://www.outofworkchicago.com/wp-content/themes/InterPhase/images/outofwork-logo-banner_PUB3.jpg).
NOTE: Jeremy has curiously closed his former website and is now doing business as http://www.customdesignbusiness.com / A very curious move unless you are running from your past.
Readers: Stay tuned for Jeremy's rebuttal. It is likely to further substantiate his lack of intelligence and pugnacious demeanor.
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