Complaint / review text:
This site claims to allow you to download tv shows and movies of your choice, (seamingly from them or their website). I think I paid around $42 for a lifetime membership. Once I paid, They had me download a torrent program. Thats it!!! Torrents are FREE!!! I called them immediately which was about 5 minutes after purchasing it to cancel. They told me that they would refund my Credit Card. Well its now 1 month later and no refund as of yet. I am chatting with an individual now and will paste the conversation in its entirety...
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Welcome to marketbill.com, Iris will be right with you.
Iris Welcome to our live webchat service, how may I assist you today?
Jeremy yes. I called to cancel this service the same day I ordered it... I still have not recieved a refund Jeremy its almost been a month
Jeremy * Order Number
Iris one moment let me check that out
Iris sorry but that refund failed... I will let a supervisor take a look at it and he will refund you as soon as possible... You will get a confirmation of that as well
Jeremy how and when will I get this confirmation?
Iris i gave your information to the supervisor
Iris he will let you know by email as soon as its done
Iris sorry for the inconvenience
Jeremy do I have a case # or anything to reference if I need to come back?
Iris you can call us
ya. I have several times with no answer
Jeremy I need a better solution
Iris well you can wait until my supervisor sends you an email
Jeremy I'm not sure I trust the wating game anymore
Iris Well i gave you the number to our customer service and we are open everyday sir
Jeremy No one answers the phone
Jeremy I have called over 6 times
Jeremy With no answer EVERY time...
Iris sir im sorry for the inconvenience but our phones are always open from 7am to 7pm eastern time
Jeremy they may be open. But no one is there
Jeremy You all have been reported to a few agencies fyi, and will be hearing from me again soon
Jeremy good luck scamming other individuals
Iris listen im trying to help you so please dont threaten me! I just work here..
The number they give you puts you on hold forever and then puts you through to a answering service which gives no indication of anyway being associated with this organization. Stay away from tv.org!!!