Contact with AT&T a few years back resulted in our assuming an "all-in-one" telephone account that covered three (3) telephones (one business, one personal and one a dedicated fax line). We paid the statements with two (2) checks, one business account and one personal. On one occasion AT&T lost the personal check and we had to replace it with a new (the original cost us for a stop-payment).
Then we were contacted by the 'new' AT&T and advised they could save us money by changing the account. Done. The final bill from the 'old' AT&T arrived. We paid it with the usual two checks. We got a closing bill for $27.66. We called and advised the processing office that the bill had been paid in full. They said we had to prove that, so we went to the bank and got the cancelled checks, filled out the AT&T forms and were advised they would launch an investigation. It has been 5 months and we are still receiving collection letters and threats of disconnect and now one from a collection agency (independent).
We were provided with claim numbers and told that a resolution letter would arrive soon — when? We have a superior credit rating as we have always paid both our personal and business invoices in a timely manner. What this company is doing is jeopardizing our credit and trying our patience.
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