I believe you'll concur that I've significantly more than attempted to solve my issues with Verizon however they have repeatedly overlooked numerous demands via telephone, e-mail and wording to solve my problems. I've times, titles emails and texts to back-up anything I am likely to state, I'm assured you'll be surprised from the major incompetence and total disregard for that client at Verizon Fios. On 8/31 my modem transpired after nearly 4 weeks of perfect support. I named assistance; they slightly examined the modem and decided the instant transmission was no further transmission. They stated they'd overnight a brand new one via UPS. After waiting five times but still no modem I named Verizon on 9/4 and talked to Heidi at 536pm. She explained the modem have been delivered and was authorized for plus they couldn't send me another. I'd to check on with advantages to find out the modem was outlined as shipped and wasn't authorized for by me. I named Verizon again and after battling with Matt, being used in encore department 908-717-5402 and lastly talking to Monica who'd to invest 20 units battling using the 'fix repetition' I created them realize that I Have had no community for 5 times and certainly will fall Verizon support ASAP when they do not get me a modem. So then I get placed on the telephone with Chad in the 'fix department' who dispatches a house technology for that following day. San Torres turns up, places within the new modem and leaves. Following a morning anything transpired again, I devote times about the telephone with numerous assistance employees with no it's possible to solve the problem. Display forward to 9/12 I contact Verizon for that 35th period and talk to Katie she dispatches a house technology for 9/13 btwn 8am-12noon, he never exhibits. At 1245 I abandon my house and also the building assistant calls me at 145pm when he eventually turned up. I contact Verizon again and talk to David at 2pm that same-day, David creates a house technology for 430-5pm which man turns up at 230pm! Their identification# DOIFAS01 exactly the same man in the missed visit earlier exhibits in the incorrect moment again! He then shuts the solution and reviews the issue was solved. I contact again and talk to Aaron within the 'escalation department' he attempts to achieve Verizon mail with no one affects to get the telephone! I contact Verizon again and talk to Linda, she directs a house technology on 9/14, he operates for 3-4 hours attempts a lot of material and we obtain the support repaired for around one hour after which anything falls again. I called over and over they deliver another man out today about 10am, he informs me the 'ONT' device must be changed out-but subsequently finds he forgot his key he must enter the container and repair it. He requires my telephone number and asks just how long I'm going to be ready to hold back for him. I consider your day down which imbecile never returns! Never calls! He quit the container available and simply never returned I contact again, today I Have had enough. I talk to Joe in payment and have to become paid for that missing months of assistance, dropped hours and times and time-off function, etc. Joe moves me to Ms. Sharp within the 'client maintenance' department who moves me back again to the Fios tech-support! The folks who cannot actually appear for a scheduled appointment and abandon my house in the centre of the support phone not to return! I talk to H who appears to be the only real smart individual operating at Verizon. He confirms I have to return to 'client maintenance' and need a boss. H moves me back again to 'preservation' I talk to Mr Gillan who shows me administrators are to hectic to talk to me but requires my telephone number and guarantees a boss will-call in half an hour. No calls obviously! I've never experienced such major and complete mess, such destructive neglect and complete insufficient thought to get a spending client! Where would you change when confronted with a totally unsuccessful and structural corporate lifestyle like Verizon! I be prepared to be paid for missing support, period and stress. No body must have togo through this headache within this era, it's inexcusable.
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