Usacomplaints.com » Internet & Web » Complaint / Review: Hughes Net - Service. #503724

Complaint / Review
Hughes Net
Service

Avoid hughes net! Like others I had a choice of dial-up or satellite. Their commercials are misleading — the only "high speed" is their elite package which is almost $200 a month! I've also had to deal with FAP's and been unable to do anything for 1 or 2 days until they released my account. I'm finally in an area where I can get wireless internet (I knew cell towers had to be good for something!) and tried to cancel my Hughes account after 18 months. Found out that I'm locked in for 6 more months, although I have no paperwork showing a 24 month commitment. They guy in India (or wherever they're located) said by initialing some statement on the install form I'm bound by the terms of the agreement. They said they could suspend my acct. For 6 months with no payment, but after that it would be active and I still had to honor the remaining 6 months. Their cancellation fee was $300 or $50/month instead of the usual rate - big deal! At least Verizon only charges $175 if I cancel early! Do whatever else you can for internet service! Oh yeh - I also own the modem & satellite dish - target practice anyone??


Offender: Hughes Net

Country: USA   State: Ohio

Category: Internet & Web

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