Usacomplaints.com » Internet & Web » Complaint / Review: Hughes Net - Inferior service. #385119

Complaint / Review
Hughes Net
Inferior service

I live in a rural area and was trying to get better internet service. Upon checking I decided on Hughes Net. I had the system installed in April.
It worked good for the first month. After that I began losing connection for no reason that I could determine. Not during bad weather. I would call Tech Support and usually spend at least an hour on the phone trying to get it back on following the Tech's instruction, usually without success. Once in a while it might later come back on. They would schedule a service call.

I had 4 service calls scheduled within the first 6 months. The last time they told me they had to order a radio for the dish (not really sure that would work because they had changed that at a previous visit). After 2 weeks I called and they told me it had not come in. Might be another 10 days. After a month, I called Hughes again. During that month the service would come and go.

They had also informed me that the warranty was up after 6 months and from then on I would have to pay $125.00 for service calls. At the rate things were going I didn't see the situation getting any better.
My modem was an HNS7000 model. The service company told me they could install an upgraded model without delay but I could not get any help from Hughes. I talked to one person who told me they could upgrade at no cost but I had to go through 2 other departments and in the end they told me it would cost me another $300.00 to upgrade.

I finally got so tired of dealing with these people I just told them to cancel the service. They told me they would bill me for an early cancellation fee since I cancelled before the 24 month commitment was up. I told them I did not feel that this was right since they had not provided good service. They told me there was nothing they could do about that. Since they had my billing on auto pay and I had no internet service to cancel it, they charged my account the very next day on November 18 for $256.00.

I just do not think it is good business for a company to charge a cancellation fee when they do not provide the proper service. I would not recommend this company to anyone.


Offender: Hughes Net

Country: USA   State: Maryland   City: Germantown
Address: 11717 Exploration Ln
Phone: 9104228924

Category: Internet & Web

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