Anyone considering using this company I would suggest you do your research and find a REAL server management co.
Do not select psm
These people especially Ethan Wolitzer are disgusting people that don't give a rats a$ about anyone.
He offers a money back guarantee but good luck with getting your money back as Ethan will come up with some kind of reason for not refunding you.
I have NEVER talked with another business person as disgusting as Ethan. This person should not be in business or at least he should have CS people handling customer service because he has no clue how to.
How people like this stay in business is beyond me. But then again I guess if the product you sell is "cheap" you will always pick up new customers.
Remember you get what you pay for. This is so true for PSM
I know several people that have had the same kind of issues with this Ethan is a disgusting, vile person... Jacka$
I signed up to test his service and average response time to a support ticket was 8 - 12 hours and average resolution time was 24 hours and very seldom did the tech ever get it right.
What I found with PSM service is that you might as well manage your own server because they will NOT do ANYTHING unles you ask. If I don't know how to manage a server how would I need to know what to ask to have done???
This is their game. If there is an issue and you question it, they will say "YOU NEVER ASKED" them to do anything... See - this is how they can charge so little
The time I was testing them I had numerous high server loads and sent a ticket in to have it investigated. I would watch the load in ssh and as soon as the load level was "normal" they would reply with "server load is perfectly normal"
YEAH because they waited for it to level off!
They NEVER did fix the high load issue in the server
Never offered any kind of solution
NOTHING
Same with many other issues. If you tell them their is an issue they will ask for details such as logs. Shouldnt a management co look at the logs? Isnt this why we hire them?
OH and they have a feedback department too
BUT good luck getting anything done with that
I concluded the feedback department was something Ethan uses to abuse his customers
Send a feedback to him and his response will be he checked into it the his tech's did NOTHING wrong
and if you don't like it you can leave
No matter what you question they are always right and you are always wrong
What a way to handle customer service huh?
Oh and when you see reviews on this co it is because his buddies give them. If you look for reviews on this co make sure you look at the negative ones and you will see there is a pattern to Ethan's nastiness
I could tell you so much more about this loser company but you get the picture
I would suggest anyone looking for server management look elsewhere. There arre many more smc's that will do an excellent job at not much more $
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