My wife purchased a BlackBerry Curve 8310 Unlocked Quadband PDA Phone (Red) recently (April 9). This was purchased as a "NEW" item. When my wife tried to use the device one of the features of the blackberry and the reason she bought it, she found out that the pin was already in use.in the blackberry, the pin is hardcoded. Obviously, this was not a "NEW" device but a used one. I contacted the merchant and explained the problem and request either a credit or reund. I provided them with information they claim they need to contach Blackberry and after that never responded. I sent them several emails but they never responded. I tried getting Amazon involved but since I had not purchase a "guarantee", they did not provide any support to file a claim against this merchant.
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