After ordering, online, for the CD from Video Professor for Quicken and paying, online, days later my account was debited for 189.95 again. I quickly called the toll free #1.800.519.4110 & spoke with a Rep. I explained that this was not what I had paid for and demanded I full refund and promptly mailed what I had received in the mail from them (3-CD's), return receipt requested. I was told by the Rep that as soon as they received the package, they would credit back my account the full amount. I have not as of this report received any of those funds. Still waiting!
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