I received an email from blockbuster on august that if I register and pay with Paypal they will deposit 25$ into my account. It did not happen. When I contacted them they said it will be deposited 6 to 8 weeks after end of promotions which is 30th September. After 9 weeks from end of promotions I contacted them and they had different responses like we are working on it, or contact paypal, or one of them said the promotion never ends meaning you will never receive the money. Finally I called the customer service and the oversees guy said you are not supposed to get the money and when I asked about the email they said it was and “honest mistakeâ€. A multi billion dollar industry promotes itself by sending fraud emails to previous subscribers and call it “honest mistakeâ€. And when I asked to talk to some supervisor he responded we do not have any supervisor!
This is the original email that I got
We want you to come back to BLOCKBUSTER Total Access and see how easy it is to use PayPal to pay for your subscription. And right now, we're offering you $25 in your PayPal account when you pay for your BLOCKBUSTER Total Access subscription with PayPal.
To get $25 in your PayPal account, just click the button below and simply choose PayPal as your method of payment. Once you become a paid subscriber, we'll automatically deposit $25 in your account!
Hi Altreza,
Thank you for contacting Blockbuster Customer Care. I am sorry to hear that you are having confusions with the PayPal cash back. I reviewed your records and it shows that Blockbuster is currently working for the cash back on your PayPal account. Thank you for your cooperation and patience.
Happy to help,
May
Blockbuster Customer Care
"May C" Online@Blockbuster. Cust-serv.com
Hello Altreza,
Thank you for contacting Blockbuster Customer Care. I am sorry that you have not received your $25 from paypal. We apologize if you did not receive your $25 cash back. Please visit www.paypal.com/help to contact PayPal Customer Support. A PayPal representative will contact you to tell you when you can expect to have the money be deposited into your account. Please let me know if there's anything else I can help you with.
Sincerely,
Jhadi
Blockbuster Customer Care
"Jodison" Online@Blockbuster. Cust-serv.com
Dear Altreza,
Thank you for contacting Blockbuster Customer Care. I understand that you were asking about the Pay pal money that was a part of the benefit when you subscribed to Blockbuster. I would like to inform you that it will be deposited to your account 6 to 8 weeks after its end date. However, as of the moment the promotion is still on going and has an indefinite end date yet. I suggest that you may patiently allow for the end date to come and rest assured that the money will be deposited to your account.
Thank you so much!
Always here to help,
Adolfo Trio
Blockbuster Customer Care
"Adolfo"
Hello Altreza,
Thank you for contacting Blockbuster Customer Care. I apologize for the delay of your $25 cash back on your paypal account. The $25 cash will be deposited in your account 6-8 weeks after the end of the Paypal Summer Promo. Promo ended last September 30. You may also visit www.paypal.com/help to contact PayPal Customer Support. A PayPal representative will contact you to tell you when you can expect to have the money be deposited into your account.
I hope I was able to clarify your concern. Please let me know if there is anything else I can do for you. It has been a pleasure serving you today.
Always here to help,
Mel
Blockbuster Customer Care
"Melgaba" Online@Blockbuster. Cust-serv.com
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