Very simple, Hughesnet has blocked or provides poor connection to my WebSite http://www.allourquilts.com
We are a small website dedicated to quilters. We have a loyal following of around 20 users. We are hosted on ANHosting (MidPhase) and it appears that this is a complete issue with Midphase. The issue is easily fixed, but Hughesnet seems to be throttling their connections to certain services over others.
The way they did this was to provide an unreliable internet path that would drop packets and corrupt the httpd process. This would lead to 501 errors. Hughesnet will undoubtedly point their finger to my hosting company, and my hosting company will point the finger to Hughesnet.
Hughesnet provides NO access to ANY support.in fact the individual at technical support would only help me if I had an account with Hughesnet. The Tech support guy did let it slip that the traceroute to my site was one given to sites they feel didn't deserve there resources. The Tech support person also acknowledged that he too could not get access to my site.
My users are Quilters yet they have been able to provide Traceroutes and IP addresses. After jumping through hoops, MidPhase acknowledged that they new about the problem way before I submitted my issue. MidPhase then had me go through over 80 emails to come to the conclusions they did. At that time I already knew what the problem was (I am a Management Information Specialist).
I must admit that the time it took MidPhase to come to the expected conclusion they did was discouraging. It seemed to be an attempt to snow ball this issue by pressing my users to not provide the information they requested. Unfortunately no one messes with Quilters, and these Women would not sit down and take it.
Fortunately I just humored them, I already had the proof I needed to single out Hughesnet as the culprit. I welcome an resolution that will allow my users to access the website.
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