XFX Contravene warranty terms. Customer service really sucks. My $315 7800GT dead and they are not giving RMA. Their lifetime warranty is marketing gimmick. Check their customer support chat:
[ 4/2 1:39: 28 AM] My Graphics Card just fan is running but not getting any display. If changed to any 2 othergraphics cards that I have I am getting the display. I would like to get the RMA number to return the card for replacement under lifetime warranty. Thanks, Raju.
[DANIEL_E 4/2 1:42: 26 AM] For the warranty in order to get the double lifetime warranty the card must be registered within 30 days of the purchase date. Going by the serial number the card was manufactured more than 2 years ago. If you do not have the receipt showing the card was registered within 30 days of the purchase date; then we'll have to go by the date the card was manufactured. If that's the case the card is out of warranty. Daniel
[ 4/3 2:34: 01 AM] The policy you mentioned is for the items bought after April 17. I am the original purchaser and I bought my item with the invoice date 12/2. I also registered my product immediately. I have the invoice receipt email for my online order from monarchcomputer. I can forward that email if you need it.invoice Number: 0351325 Order Number: 0474329 Invoice Date 12/2.
[BRIAN 4/3 7:15: 27 PM] Hi Seshu, please email a copy of your invoice to [email protected] with the ticket number as the subject. Thanks, brian.
[ 4/4 8:01: 27 PM] Brian, As per your request forwarded my invoice to the email address [email protected] with subject Reference: Ticket ID 219275. Thanks, Raju.
[BRIAN 4/6 11:45: 36 PM] Hi Seshu, it looks like the card is out of warranty at this point and we cannot warranty the card at this time. Thanks, Brian.
[ 4/7 4:33: 17 PM] What do mean by out of warranty. Please explain me Lifetime warranty terms.
[ 4/7 4:36: 24 PM] Is lifetime warranty is your marketing gimmick?
[DANIEL_E 4/8 12:57: 07 AM] Hi, the lifetime the warranty is only valid if you had registered the card within 30 days of the purchase date. Daniel
[ 4/10 5:26: 22 AM] I registered within 30 days of my purchase. Also 30 days registration policy is effective for the cards purchased after April 17. Not for the cards purchased before that date. Also at that time I received the Far cry game as I registered within 30 days. Please check your warranty terms my registration records carefully and do not reply for the sake of replying. Can you please provide me your supervisor's phone number. I would like to report breach of your warranty terms to consumer advocates as well as government agencies. Thanks, Raju.
[DANIEL_E 4/10 7:25: 40 PM] Hi, the lifetime warranty is only valid if the card had been registered within 30 days of the purchase date. This applies to all video cards 6 series to present series that were purchased in USA or Canada. Daniel
[ 4/11 6:23: 11 PM] I registered withing 30 days. Why your are saying I am not registered with in 30 days. I am registered with in 30 days and got far cry game when I bought that card. You have some problems with your systems go check them first. Thanks, Raju
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