Purchased a mini portable hard disk from Best Buy in Arlington Heights - 189 dollars in value. Got 1/4 mile away to grab a coffee and opened the packaging to find inside a used 5 dollar portable alarm clock. Enraged I returned to Best Buy to complain and demand my money back. I was laughed at, assumed to be a con artist and told this can not happen. That if I insisted that I was not committing fraud I should take it up with the manufacturer.
I contacted the manufacturer Buslink, who told me this frequently happens with Best Buy, that the only complaints they have are from Best Buy customers.
Not sure where I stand on this, right now I am 190 dollars out of pocket and own a dirty second hand alarm clock for my trouble.
Be warned, Best Buy are out to push merchandise on the uninformed. Their sales people are the worst in the business, their philosophy is that the customer is wrong until proven otherwise and everything they have is availble from other outlets, with better sales support and service.
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