Superuser Networks failed to give me the respect that I deserve as a Supernetworks Customer. I signed up with them for webhosting because it had the works; Domain, Email, PHP, Fast Hosting etc. Well right after I signed up it took about a week, (when they advertise that my domain name should be set up "in about 24 to 48 hours"), for them to set up my Domain and when I emailed [email protected] I received no response so I asked to have my account canceled.
Right after I canceled it I checked my bank account only to see that they had charged me for April right after I asked them to cancel it. The only time anyone decides to contact me after I contacted them several times for help with their service was when I put "Dissatisfied Customer" in the subject line. If this is what I have to do to get a response when I have questions about my account this is horrible customer service and I would not recommend them to anyone.
Last but not least when someone did reply he was not supportive at all. This is the response that I finally did receive from the wonderful people who work at SuperUser.net:
Dear Ms. Peters,
What are you talking about? We have CANCELLED your account and REFUNDED the $6.95 fee to your credit card # 4725* on 4/1/03, on the same date you sent your cancellation email you quoted (below). That was a credit transaction, meaning that you received your money back, it was NOT a charge to your credit card! Look at your statement again or check it with your bank. We have records to prove we gave you credit of $6.95, so don't
try to intimidate us with Better Business Bureau, while we owe you 0 (nothing) and there is no business relationship between us.
The amount was $6.95 not $6.98 as you stated, so if you are looking at $6.98, this must be a charge from someone else, NOT us.
It's hard to believe you confused credit transaction (money going from us to you) with a charge transaction (opposite thing happening). All I can say is look at your credit card statement again.
Derek
support?
Yeah, so there ya go. I have documentation of everything from day one. If they don't know how to give respect they won't receive any in return and I have a file waiting for them.
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