Blue Mountain has begun a new and deceptive practice to lock consumers into yearly subscriptions without refunds. When signing up for a free trial, a user must then request cancellation to the free trial, or it automatically rolls into a yearly subscription. When calling to cancel, the company will cancel but will not refund - EVEN IF YOU CALL THEM THE VERY DAY OF THE CONVERSION.in essence, they force you to pay for a service you have acknowleged (and they have acknowledge) you do not want and will not use.
I am currently inquiring into whether this is legal under my state attorney general's guidelines. I will certainly report them to the better business bureau and ever other consumer watchdog organization I can find.
Blue Mountain does not care about the consumer one bit... They only want to deceive a consumer to take their money and run. It is the most consumer UNfriendly company I have ever found. They betray consumer trust. I cannot fathom who is running this business and what they are thinking, as this is NOT a business model for success.
And to boot... When you try to call them, they have installed an automated phone system that is impossible to navigate.in the course of 3 dozens calls, the phone system only understood my inputs 1/2 the time, and only on 3 occassions was I able to get through to a person. Ironically, every one of the 3 times the customer services rep kept saying "hello... This is Jerry, how can I help you? We must have a bad connection. I need to hang up." And they hung up.
So even when you get through to them, they will not speak to you.
0 comments