My business had a contract with Dex Media for one year for which we paid through our Qwest phone bill. I received a phone call asking about renewing and told them I must speak to my husband/partner. They then called back and we told them NO, we do not want any more advertising with them, just the free, basic listing.
When I received my current phone bill, there is a charge for Dex Media Online for twice the cost as last year. I phoned them immediately and told them I had spoken to rep. And did not want any more advertising. They denied I had spoken to them the second time about denying future ad. And said it was too late, our ad renewed and I had to pay for the full year.
I tried calling their claims number, the rep I spoke to, etc. They said we had to pay and if we didn't, they would submit us to collections.
I have tried and not been able to resolve this. We are a small business that is trying to survive without paying for extra advertising that we don't need. Dex says when you call them that the call may be recorded, but when I asked for them to look this up, they only have 'notes' about the first call.
I have reported them to the Better Business Bureau for which they have an 'F' rating. Please, do not do business with them.
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