I received an invoice from Monarch Media Group, a company that I had never heard of or done business with before. I tried to get into contact with the company by phone and email, but didn't get a response until a month later. When I finally got a phone call from them they told me that they were a company that advertises our listing.
We have our own advertising company and do all our listing through them and do not make any advertising discisions without them. Monarch Media then went on and said that we had already agreed to their services and that there were no cancelation policies. They then put on the audio of the phone conversation were this apparently took place.
I remembered the conversation right away, it was one of those "We need to update your information" phone calls and it was the second of two that I had gotten from them on that day. We are a mom and pop type restaurant, so when someone calls you and says their from 411 and want to get our information right, I try to help. We don't want to lose any business.
All I did was verify the information on the first phone call. About twenty minutes later I got a second phone call doing that exact same thing. I even was arguing with them on the recording since it was so redundant. At the very end they mentioned somthing about money then the tape abruptly cuts off. I remember confriming with Monarch Media that I was not going to be charged for anything and they agreed, but that part of the recording had been cut out.
After listening to the phone conversation, I went back and forth with Monarch Media. They keep telling me that there are no cancellation policies, the phone conversation was legally binding and that the bill will only keep collecting interest if not paid. I stuck to my guns and just told tham that I wasn't going to pay this invoice and they would have to take me to court if they didn't cancel it. The conversation ended with her saying that someone else will contact me.
After reading the other reports from this website from this group, I feel relieved that I didn't fall for this con. I have since spoken with my managers and hostesses and told them that they can not speak with anyone updating information or any telemarketers. You can never be too careful with all these scams.By the way, Monarch Media has not called back.
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