Usacomplaints.com » Internet & Web » Complaint / Review: EMUSIC.com - Charging me since trying to unsubscribe from e-mails from its free trial period. #407620

Complaint / Review
EMUSIC.com
Charging me since trying to unsubscribe from e-mails from its free trial period

With the electric razor I bought in June I was given "free songs" from emusic.com. The catch was I had to sign up for a free trial, give my credit card information and cancel within 30 days. DO NOT GIVE THEM YOUR INFORMATION!!!

After receiving continuous spam solicitation e-mails, I had to log into said account to cancel the e-mails. I did this on June 20, and have been charged $11.99 every month since!!! I NEVER signed up or have used the services!

You know it's a bad sign when the company lists an illegitimate phone number (it's not 888, it's 866) to contact, and the first option is to dispute a charge.
When I called, they tried to deter me, saying I should call back at a less busy time or when the connection was better.

The agent claimed I subscribed to the service by logging in to cancel the solicitation spam. To appease me, he offered me 10 free songs if I didn't cancel the account. I laughed and explained I was reporting them to my credit card company, the Consumer Protection Agency, the Better Business Bureau and Norelco.

It's sad that in a time when companies should be providing incentives, they're taking advantage.


Offender: EMUSIC.com

Country: USA   State: New York   City: New York
Address: 244 5th Ave, Suite 2070
Phone: 8668470719

Category: Internet & Web

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