Usacomplaints.com » Internet & Web » Complaint / Review: EMusic.com (sub. Of AMG{sub Of Macrovision}) - EMusic.com uses bait & switch to cheat Free Trial subscribers!. #263570

Complaint / Review
EMusic.com (sub. Of AMG{sub Of Macrovision})
EMusic.com uses "bait & switch" to cheat Free Trial subscribers!

Santa brought my little girl an MP3 player that said on the package that you can get 40 free songs at eMusic.com. I signed up for the "FREE" trial which is supposed to last for 2 weeks and just in case you forget to cancel or download more songs than you are supposed to, I gave them a CC number.
The same day that I signed up for the "FREE" trial, my credit card was billed for a month of service. At this point, we had not even downloaded any music.
When I e-mailed customer service, I got a response that said in a nutshell... Too bad, all charges are non-refundable. I was not supposed to be charged in the first place!!! It says that in the fine print on the same line that it says that charges are non-refundable.
If you really want to get somewhere with these crooks, call the man at the top:
Fred Amoroso Pres & CEO of:
Macrovision (they just bought AMG who owns emusic)
18 West 18th Street, 11th Floor
New York, NY 10011

Phone: (212) 524-7000
Toll Free (US): (800) 804-0103
Fax: (212) 524-7001


Offender: EMusic.com (sub. Of AMG{sub Of Macrovision})

Country: USA   State: New York   City: New York
Address: 100 Park Ave. -17th Floor
Phone: 2122019240

Category: Internet & Web

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