Not only are Dell customers victims, their employees are also. All of this rotten customer service is forced on the employees. They are trained to lie to customers, their phone conversations are listened to by multiple screeners and if they don't lie to the customer to "get the sale", they don't get paid, it's all about quotas or your out the door. Nothing ethical is even considered. As a matter of fact, the more corrupt you are, the more trophies you have on your desk.
It's not surprising "Cindy" couldn't be found. She more than likely didn't convince enough saps to buy into the lie and was fired. Dell has a continual revolving door - hire in the front door as the losers are fired out the back door. Temps are really disposable as well as "Old" people who were originally hired for the DFS position when it was first put into action. They wanted older, mature, real sales people. They found the young ones didn't know how to rebound with rejections.
Well, the oldies knew the game they were playing with ethics and lies the minute they came out of training and put their foot down. One by one they were put on "action plans" for their poor performance and refusal to illegally sell a bogus financial plan to customers and finally one by one were let go because they were too old. Of course they were given a shut up severance to keep them quiet or forgo it to make noise and try to sue Michael Dell with all of his big attorneys.
Everyone took the severance to pay the bills. And in this economy, none of them has a job yet. I guess it doesn't pay to be honest.in June a big lawsuit hit DFS for their illegal practices and by the end of July the department was disolved and those employees were either let go or melted into other departments. Of course it was the same job with a different name. No one at Dell knows what they are doing.
Employees are never told how the pay scale works. It can never be explained because it is "too complex" but once you get a few checks, you will be able to kind of figure out what you will get. Fat chance! If you want to work at Dell, you take what they give when they feel like giving it to you and you either keep your mouth shut or your next check will be your last. If you think there are lawsuits a plenty out there from customers, check for the employee lawsuits.
Michael Dell has himself so far removed from the employees and customers, he is only there for the money $. When you read articles about Dell and the word "numbers" or "count", that's the employees. How humilitating to have your boss refer to you as a number or count. If he treats customers and employees like this, can you imagine how his family is treated? Is he a father children would be proud of? I'm sure the wife, if there is one, is only there for the money, wouldn't you be? All Roman Empires fall. Won't we all be laughing then?
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