Complaint / review / scam report
Fair access policy

Complaint / review text:
Hughesnet offers terrible customer service. They don't explain the Fair Access Policy before you sign up. If you use McAfee or try to look at any u-tube videos, or even play an on-line game, you go over your 200 mb limit in 24 hours, and then you can't get on the internet at all for 24 hours. They tell you to use a download manager to only download between 3 and 6 A.M., but they won't suggest a download manager that works, and I can't get it to work! It's extremely frustrating, but I'm locked into a 2 year contract. I want out of the contract!

Contact information:

Offender: HughesNet

Country: USA   State: Ohio

Category: Internet & Web


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