Complaint / Review
Justanswer.com
Double charged for one question and no refund ever received

I asked a question on www.justanswer.com on 10/29 and was asked what I wanted to pay: $10, $20, $30, etc. Only $30.00 and up works on this site. I was asked if I wanted to pay extra and I clearly said NO! But I was double charged anyway, and I found out when my credit card statement came.

So, on 11/23 I e-mailed them, since there is no phone number for the site and the number for www.justanswer.com on the billing statement is never picked up. I requested a refund in that email, and the response was that I would receive my refund.

I emailed them again on 1/10 because nothing had been done about the overcharge. It turns out that they did not credit or refund my money, which I am still paying interest on in my credit card, but they did leave an "open balance" for me on their site so that I can ask another question and get ripped off again!

I just received an email from a "Chase" person stating that they had reactivated my account and now I can ask another question. Do they want me to pay another $30.00 twice to ask when they will credit or refund my money? Or how can I get their greedy hands out of my pocket?

I have e-mailed every email address on that site and even the CEO, Andy Kurtzing, and have gotten no response other than the email from "Chase" to come on back to get robbed again.

JustAnswer.com is a scam, and all those people who are rebutting the negative comments about them must be JustAnswer.com staff, the CEO, and people with some investment in that company.