I've had an internet site with this specific organization since 2005. After I began support together, I had been provided 5GB storage and 75GB bandwidth. Since that time my bandwidth was improved to 100GB free of charge by them. I observed in regards to a decades 5 before, that my storage was transformed to endless. I thought it was another update so that they might remain aggressive and maintain clients. While it had been time for you to restore, I named and confirmed that I'd get the same support I had been presently getting. I had been told I'd.
On Nov 26, I realized that delivering a contact led to a mistake about an overage on my disk quota. I recorded into my bill and examined. The disk quota dropped back again to 5GB. I place in trouble ticket and eliminated some documents which were not crucial and so I could be ready to obtain mail performing again. I had been informed the strategy I registered for was for 5GB. I had been approached via e-mail/help solution from payment. I had been informed that my strategy was 5GB of space and 100GB of bandwidth. Subsequently, I had been agreed to update to an organization consideration. I discussed that after I restored, I questioned basically might proceed to get exactly the same support and was advised yes. I had been subsequently informed “The endless room wasn't a 'free' update, but a host glitch that must be fixed, " and “Server quotas may generally get improperly established consequently of server-side problems."
I then asked after I named and requested concerning the support I'd obtain did no body verify. I was informed “If a customer calls in and demands if their strategy may proceed to restore using the same providers - I am sure the repetition might agree…" The reaction from Acenet was “In reality, had you requested 'May I proceed to obtain unlimited computer space'".
I'd requested to get a prorated reimbursement of providers not made since their conditions plainly suggest that I'm pre paying for support. I had been informed since I had been from the 30 refund period (that ended in 2005) I'd not obtain a return.
I had been lied to. I'd very recommend anybody to not make use of this organization.
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