Following the test interval for XM Radio in a brand new vehicle ended I decided to pre pay for just one year of support. That support finished in Oct. 2008.in November I obtained an account for support postdating that time. I named to tell them that I'd not restored my service and also to possess the statement ended (radio stations had previously ceased getting XM support). The three people I talked with, including a "supervisor" mentioned that XM support immediately restored. After I had initially registered for that twelve months support strategy within the telephone I had been not requested basically might need the support instantly restored, or was I informed that it'd be. Additionally, within the bill I obtained since the aut0-restoration, the regular price was elevated 36%.
To top it down, after I named to protest about both unauthorized car-restoration and also the escalation in the charge, the folks I talked with were really uncooperative and boarder point combative. After I stated that I'd not observed everywhere written down the annual strategy I'd prepaid for might car-restore, the supervisor questioned me to see to him within the telephone every word-of the payment and consideration info files I'd obtained from XM. The "supervisor" wasn't ready to deal with possibly my concerns or provide any answer apart from for me personally to pay for the problematic statement under consideration. He explained that somebody who could be ready to deal with the issue might contact me back. It was undoubtedly the toughest client telephone assistance expertise I Have had.
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