PayPal and eBay work together to scam sellers and hold payments! I have been selling on eBay for a couple of years now, with problems on and off. The first thing that really set me off was in 2006, when I sold 5 stamps to a man in New York for 60 dollars. I sent the stamps, and PayPal held the payment. Sometime later there was a dispute, with the buyer claiming he had not received the stamps. I know he received them, as mail honestly does not tend to get lost. It gets stolen by the people who originally paid for it and then received a refund. So my PayPal account has been inaccessible for about 2 or 3 years now.
Recently I tried to sell an iPod Touch. The auction ended at 125 dollars. I waited a couple of days for payment, then received a message from the winning bidder stating he never bid on it and was refusing to pay. Meanwhile, eBay overdrew my bank account, forcing the bank to charge me 44 dollars for a transaction I never authorized, and in addition eBay charged me the final price fees for an item the buyer refused to pay for. I am still waiting for my refund of the fees they charged me.
I later listed a PSP, item number 220313001112. It was broken and sold as is. They hold that payment, along with payment for a phone I sold (item number 220311431569) and a couple of other items, totaling 205 dollars. The items were shipped November 18th by 2 day priority mail. It is now the 25th and my money is still being held. Then this morning I woke up to another surprise. The buyer filed a claim for receiving a broken PSP, even though it WAS LISTED AS BROKEN!
The following is from the actual dispute.
Buyer: (SONY PSP) This item is NOT as described. (The listing says broken screen, everything else is in GREAT condition. But... When I received this item. #1- The face plate is very scracth (Shipping with-out any bubble) #2- The PSP has been opened up before (Missing screws) #3- The clip for the wire for the screen is broken off #4- I replace it with a brand new screen but (this item do not work, its junk)
PayPal: The buyer requested a $60.50 USD refund.
PayPal: Martin denied the request for a $60.50 USD refund.
Seller: The item was listed in AS-IS CONDITION! If you wanted to know if it had been opened or if all the screws were there, you should have asked, not assumed. "The system is as-is because it is broken." It was listed as broken!
PayPal: Seller escalated this dispute to a Claim.
Seller: The item was listed in as-is condition, noted in the title and description that it was broken, and they expect a refund for receiving a broken PSP. The title reads "PSP system with broken lcd," and part of the description reads "The system is as-is because it is broken." I listed the item as broken, and they received the item broken, just as it was described to be. I think it is rather ridiculous that they are pursuing a refund for an item that they openly bid on knowing it was broken. Being a smart consumer, if they expected something that was not broken, they should not purchase a product listed as BROKEN! If the buyer was so concerned about the screws and making sure the clips were all intact, they were more than welcome to contact me and specifically ask. I made no promises that every screw was included or that the clips were there, nor did I know that either was missing, but I would have been more than happy to check. Therefore I do not believe it is my responsibility to issue a refund for their mistakes.
To the buyer: AS-IS means AS-IS. If it is broken, you are buying it broken, and if there are pieces missing, you are buying it without the pieces.
I have a feeling PayPal will side with the buyer, as I have realized that for the most part that is all they do. If anyone can help me or assist me in getting any of my money, it would be great. I only sold items on eBay because I lost my job and need to pay insurance, and I would like to be able to provide gifts for my loved ones this holiday season. Instead, PayPal and these buyers have left me in a terrible position.
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