I ordered the Wu Yi Tea on October 25 online. I received an Order ID number at that time. This was supposed to be a 14-day trial offer that would automatically ship a 30 day supply if I didn't call to cancel within the trial period.
I never received the tea. I had no invoice number or customer number because I never received anything from the company. On November 6, I called the number from their website and heard a recorded message saying that I needed to leave my invoice number or the spelling of my name to have my subscription automatically cancelled. I left my name, spelled it, and left my phone number, also letting them know that I had never received the tea.
On November 7, they charged my account.
I have called them several times a day since then, trying to get them to remove the charge but I always get the same recorded message. I have left messages asking for someone to call me back to resolve this. I have left messages saying that if I didn't hear back from them, I would have to pursue this further. This is wrong and I'm very upset about it.
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