In mid-July I got the Time Warner package in Brooklyn. Two days after I got it the modem they brought me died as it was used. It took me almost a week to get service again, both computer and telephone. When the serviceman came to bring the new modem he said, "I don't know why they gave you this junk." Tonight my remote broke and I can't use it. I am told I have to pay to have a new one sent to me or I have to bring the remote to Time Warner. I'll do neither. I'm going to get a different company. Time Warner is not worth the problems and cost. I cannot believe that people tolerate this inferior service.
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