I signed up for Comcast on August of 08 through Bridgevine. I had been shopping around for the best deals and finally found Bridgevine that beat everyone. Their website offered double play (cable & internet) for $66.00 for ONE year, connection fee of $49.95, versus everyone else for 6 months term only. I thought it was too good to be trueso I called and verified with a live rep before signing upshe confirmed all was correct including rebate offers. She said that our conversation was being recorded!!! SoI get my 1st Comcast bill. Terms were for 6 months and connection fee of $79.95!!
When I called Comcast they said it was standard connection fee for having two services connected, (which Bridgevine knew I was getting DUHHHH it's called double play!!! Yet I was given the price of $49.95). Comcast continued to say that they had nothing to do with what Bridgevine (their authorized dealer) promised me. So Comcast & I called Bridgevine on three way Bridgevine confirmed my promised terms but yet nor Comcast or Bridgevine want to take responsibility. My complaint was being sent to corporate by Bridgevine Comcast & Bridgevine promised returned calls by supervisors once my case was reviewed, I called over 15 times, they called me back NONE!!!
Now October 7 after still not hearing from anyone, I again called Bridgevine. They responded that after reviewing my initial promotion they see that it really was only for 6 months, not 12, they are apologizing for the representative that misinformed me of the RECORDED initial terms when I signed up, and for all the reps that RE-confirmed the terms every time I calledeven the one that RE-confirmed it to Comcast on 3 way. Oh and the connection fee, well that's up to Comcast to deal with since they scheduled my connection. Comcast says it's upto Bridgevine, since they are the ones I aquired their services with. Soooo... That's all folks, that's how COMCAST & BRIDGEVINE deal with the complaints from their valued customers!!! An apology for ALL their misimformed employees and authorized dealers.
Ohhh about the rebateswish me luck on that!!!
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