Christmas of 2007 my husband and I bought a dell computer for our son. This computer is a lemon. No sooner did he start using it, it started freezing. That started phone call Number 1 and now we are at uncountable calls, numerous hours on the phone and on hold. Technicians replacing everything inside the shell of my sons XPS.
Seven months later from purchase, all of the insides replaced and numerous request for our money back, we're back to his computer freezing and not working. My son was inconvenienced during his final exams when he lost the use of his computer and also lost ALL info when they replaced the guts of his XPS.
I've written to the company directly and as of today Tuesday July, 22 I have not heard from anyone. I can't understand most of the techs because of their accents and I feel like I've been robbed. I cant believe that Dell can get away with this. Let's all do something.
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