In a nutshell ordered 18"hypersilver nex-o m-20's and the red x's in the caps after six months started to fade from red to almost white (bad dye lot, cheap paint etc...) anyways sent several pictures and emails stating issue with no reply after months tried to call and was told well nothing we can do for you, you'll have to buy new caps, i let (shaun) know that i never used any chemicals and never abused the caps in any way, he said"well don't know what to tell ya, buy new ones. Told him that was in no way an attempt at customer service and let himm know i wanted his manager (Andy to call me asap, he never called so i calledthe 1-800 # and after five minutes of talking to someone and explaining my issue, he said"i'm andy and sir there is nothing we can do for you, i'm the owner of the company and after (testing out) trying to help people with their problems we found most people just rip us off so we stopped replacing products, or helping the customer with their issue's!
Being a customer service manager after being told this i was shocked at how much wheelmax could care less about there customers!
I will be filing a complaint with the bbb asap, it's not about the money it's about the principal, company's listening and reacting to customers concerns!!
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