8902 Jewella Ave
Shreveport
I took my car into firestone to have the oil changed and to have 4 brand new tires mounted and balanced. When I received my car back it was missing the center cap in one wheel and another wheel had the center cap really banged up and cracked. I took this to the store manager and he told me that he would take care of the issue. That made me feel a little bit better. About 5 days later I got a call that my center caps where in so I stopped by to pick them up. When the tec attempted to put the center cap in the first wheel the one that did not have a center cap it did not screw in due to they somehow stripped the hole. The other one went in fine with no issue. So I had to contact the store manager once more. He said that they will just get a new rim for my car and I thought that finally they are going to maybe fix the issue that they messed up. Well the store manager told me that it was going to take a few days to get the money together so I was like why is it going to take so long? He told me that it was a very pricey rim. I went to the Mazda dealership to find out the price. It was around 1,100 by the time everything was said and done. So I went back to talk to the store manager and I told him that I would let him fix a few issues that I have with the car if he would rather do that then have to save up for a rim and he agreed to do so. We agreed that he would fix the vibration in the wheel, the rear driver side brake caliper, the idle for the car that consist of the rpm and the air / fuel ratio gauge, the aliment and the gasket. Now he fixed the brake caliper and the two front rotors. He could never find the gasket so I went out and looked and I found it and paid for it myself at orileys! He did put the gasket on. Now just the other day I had a blow out on my front right wheel. I found out that it was due to not having all of my wheels lug nuts all the way tight. It was wobbling. I called the firestone 1-800 number at that time because that is just crazy to not have all of my wheel lug nuts not tight. Then I went back to the store and talked to the store manager he said this is a never ending issues with this car, I was felt that that was making me feel like I’m doing something wrong. I mean I’m standing here and you are telling me that this is a never ending issue how do you thinkg I feel! This is my car that you are messing up! I have yet to get the refund on my tire like he said he would do since I had a blow out and it was the stores fought since everything was not tight. And they have not fixed all of the issues that they said they would fix! Also to add in two weeks ago I was at the store and they where fixing the front right wheel bearing and hub well they got the wrong part so I was told they where ordering the correct part again well a few days go by and I have yet to hear from them so I called and I found out that the manager Is on vacation and the part was ordered. Well I found out today the part was never ordered and I was told that he was not fixing anything else he is drawing the line…. Well what about you fixing what you told me you would fix?
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