On Feb. 19 we replied to some marketing from Verizon, that was a due to their DSL high speed online sites. The advertising provided three primary issues: First month free, free device and free $20 Target giftcard. We replied towards the advertisement, experienced the on line sign up procedure, and all appeared normal. Once the first statement arrived, Verizon didn't provide us the very first month free, they CHARGED us for that device, and stated we'd obtain NO giftcard. After I questioned why these were not praising their promotion, (that we still possess a backup of), they stated I'd need to SHOW that I replied to that particular promotion. How can one SHOW an internet deal? I still possess the "screenshots" of the displays each action of the way through the signup process. I had been about the telephone for over 2 hours, speaking with twelve different people. They merely declined to recognize the marketing.
Because The original criticism, we've obtained calls from associates of Verizon, equally on April 2 and again on April 8. On both events, we were informed from the consultant the issue could be solved within 48-hours and they might contact us back again to let's understand. Both occasions we obtained no-follow-up phone.
Throughout The April 8 telephone call, the consultant requested us if we'd take the free device simply to negotiate the problem. I mentioned to her again, when I have numerous occasions to numerous reps from Verizon, that people need the whole promotional present - as previously mentioned - which was STILL BEING PROVIDED by March 31 on the site, at www.verizon.com/bestoffer.
Again, we've copies of the initial marketing, copies of each display throughout the on line sign up procedure that confirmed the present, along with a backup of the promotion by March 31 which was still being provided despite their statements that it wasn't.
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