My laptop needs a new LCD Invertor — my display goes dead after 2 minutes but works fine with an extermal monitor. I ordered a replacement after a live chat that they said based on the above problem it was my LCD invertor that was bad. I received it installed it and sill had the same problem — dead display after 2 minutes. I got back to chat and got authorized to get a cross shipped replacement. I mail the 1st one back. The 2nd one arrived and my display still dies after 2 minutes. I got back to chat (live help link) and all they said they were not responsible for a mis diagnosed problem. But offered to send a 3rd one when i asked about a refund. They said it was possible to have sent 1 bad invertor but not 2. Neither one worked as my display still goes dead after 2 minutes. Their policy does say "If we cannot provide a working part in a timely fashion they will give a complete refund including shipping." both invertors they sent do not work as they go dead after 2 minutes. If i ship the part back they will only send another one out. But i wind up paying shipping — so eventually the shipping will end up costing me more than the part. —I mentioned that I paid with a Credit Card and could dispute it there. Their responce was "go ahead" — but i am right now stuck with a their non-working LCD invertor. I want a refund but if i ship the part back at my expense they will just keep sending me more invertors.
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