I signed up for the eMusic trial service on October 13. Not finding much that I liked, I canceled the service two hours later. For the next two months, eMusic billed me $9.99. After I discovered this on my credit card, I disputed the charges and notified eMusic that they should cancel my account. At first, they refused to cancel the account or refund the charges. They told me I had not canceled my account, and then changed their story to say that I had not canceled my audio book account. They purposely kept the second account open so that they could bill me even after I canceled the main account. After several emails they finally told me they had canceled my account, but refused to refund my money.
I contacted the Illinois State Attorney General's consumer protection division (http://www.illinoisattorneygeneral. Gov/consumers/index.html) with my complaint. EMusic responded with a letter saying that they were not wrong but they were refunding my money.
The transcript that the IL showed that eMusc internal email said they usually refund American Express cards in these cases, which I think shows they they are afraid of American Express and know that they can get away with it otherwise.
0 comments