I don't know why I'm doing this but after reading other people with the same situation as me with Amazon.com I feel like I need to add my 2 cents in.
I'm a seller at Amazon.com, start selling around Christmas time of I was very happy with the result selling 6 to 10 item a day. Month goes by and I'm still hot about 150 sells but no feed back from any of my buyers, I check their profile and most of this people are first time buyers and most likely came in for a one time buy at the site so I most likely will not see a feed back from them. Out of a blue I receive a feed back from one of my buyer stating where's my order? And a negative mark has begun. This buyer purchase the item during the holidays and I couldn't ship anything because every shipping company was closed never the less his item was there within a week I tracked it down, the day he made the comment was the day it arrived. His package arrive earlier than agree according to the seller agreement shipping policy "Sellers agree to ship within 2 business days of your purchase. Domestic Standard shipments are expected to arrive within 4 to 14 business days after shipping (they may take as long as 21 business days for media)." I try to work things out with the buyer so he may reverse the feed back that he gave me but he would not answer any of the email I send him. This made my feed back record a negative 100%. Being his is the only feed back I have.
In a few days I got a massage from the Amazon telling me that they going to hold my funds for 30 days while they review my account. I didn't think nothing of it because I feel that once I receive some good feed back that will even it out. I still have 2 weeks left before the review is over and I got the feed back to turn positive but still not enough feed back to get it at a high 90s, than I receive this letter. "Hello from Amazon.com. This message is to let you know that we have blocked your seller account and ended your listings. You may no longer sell on our site. We took this action because it has come to our attention that your seller performance is significantly below our standards for sellers. The feedback, claims and/or refunds submitted to your seller account profile indicate that a number of buyers have been dissatisfied with the service you have provided. As per our Participation Agreement, Amazon.com reserves the right to close accounts that fall significantly below our standards. If you still have items to ship, please take appropriate steps tore solve your pending sales. Your Seller Account will remain accessible and you are encouraged to refund or ship pending orders. Your funds are being reserved in your Amazon.com account for up to days from the date of your final sale. After 90 days, the funds will be disbursed minus any A-to-Z Guarantee claims or chargeback. It is possible to expedite the release of these funds by providing sufficient proof of delivery and/or shipment for your orders [email protected]. The order number should be included for each order you are providing this information about. If you have further questions about your disbursement, please [email protected]. While we appreciate your interest, the closure of an account is a permanent action. Any subsequent accounts that are opened will be closed as well. Please note that we take such actions for the protection of all Amazon.com participants. Regards, Alliance Program Amazon.com http://www.amazon.com
I don't mind if they don't want me any more after all that mess I don't feel good selling for them any ways but to held my funds for 30 days plus 90 days more after that is too much. Total of $900 almost that they holding, I know most of the people had more on hold so I should feel kind of lucky but ever since this happens every time some one mention the word Amazon.com I start acting like a crazy person.
Panman
Lancaster, California
U.S.A.
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