I ordered a few items from bidz. The first one came in three days, I was actually impressed. Other shipments came very slow, ususally up to the 8 week limit to file a claim. Well, the last shipment never came. I marled exactly 8 weeks on the calendar and contacted them first via email. No response. Then I chatted on-line with a represtative. I was told I would have to wait 5 days to claim because it wasn't shipped for 5 days after the purchase. Fine, I did that. Then again after 5 days, went for an on-line chat. I was then told I should have made a claim 5 days earlier!
Well, now I am mad! This is worth over $500.00 and I'm not going to let it go this easlily. I again explained my situation and vaguely the customer service rep gave me instructions on how to file a claim and emailed me a claim form. Not anywhere have I seen written how you file a claim besides contacting them.
Now I need a notorized signature in order to get refunded. Now it gets tricker! Its in my husbands name as it went through our joint account through paypal registered under his name! He is away on a job assignment with the armed forces. He can't get it nortorized!
I explain this delema and told I can sign for him. Yeah right that will work! Of course not. After paying a nortization fee, bidz rejected me as they DO NEED my husbands signature!
What a hassle. I realize I probably will never see my money or jewlery. I don't even believe it was shipped.
I wish I had seen this site before I ever got involved with them. They shouldn't be able to do this to unsuspecting buyers.
Also, the shipping charges are outragous. I don't believe they use Fed Ex as I was paying for since my mailman has delivered me packages. The 1st shippment came in a Fed Ex truck.
Be warned!!!
Meagan
Winnipeg, Manitoba
Canada
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