On 11/19, I purchased a Dell Inspiron 531s, AMD Athlon 64 X2 4000 processor from Dell online (dell.com). The product information on the dell.com web site indicated that the AMD Athlon 64 X2 4000 processor for the machine that I ordered had 2MB of processor memory (L2 cache) (link below).
Http://www.dell.com/content/learnmore/learnmore. Aspx? C=us&cs=19&l=en&s=dhs&~id=hmc_cpu_inspndt_amd&~mode=popup&~series=inspn&~tab=other
When placing the order online, only one option existed when selecting the AMD Athlon 64 X2 4000 processor, which I believed was the processor with 2MB of cache memory. However, the system that I received had an Athlon processor with an L2 Cache of only 1MB (512MB for each core) as reported in the BIOS. I understand from the AMD website (link below) that several different Athlon 64X2 4000 processor models exist with different L2 cache memory (link below).
Http://products. Amd.com/en-us/DesktopCPUResult. Aspx? F1=AMD Athlon™ 64 X2 Dual-Core&f2=4000 &f3=&f4=&f5=AM2&f6=&f7=&f8=&f9=2000&
However, only one order option existed when selecting the AMD Athlon 64 X2 4000 processor on the dell.com site.
I appears that my system was built with the 1MB (total) L2 Cache Athlon 4000 processor instead of the 2MB (total). On 1/14, I noticed that the processor in my system had 1MB of L2 Cache instead of 2MB and I contacted Dell Customer Service on several occasions. However, they refuse to replace the processor with the correct processor that was advertised and ordered. They also refused to provide a credit for the price difference between the processor that I received and the processor that I ordered. The Processor with L2 Cache memory of 2MB that was advertised on the Dell web site is what I used to based my purchase decision on prior to placing an order with Dell. I have screen prints of the advertisement of the different processor options and of the processor I selected when placing my order if necessary. ADDITIONAL DETAILS: Account Number: CP655F1 Order Number: 929694134. The last Dell Customer Service representative I spoke with was Mark Smith 800 624-9897 x7239429 on 2/1/08.
This issue arose as a result of false or deceptive advertising on the Dell web site. I made a purchasing decision based on the product information on the Dell site. However, instead of Dell taking responsibility for their error, I am being asked to pay the penalty by either accepting the system that I have with the CPU with less memory. This is not the customer service response that I would expect from Dell and not the customer service response that would encourage me to be a promoter of Dell products and services in the future. Buyer beware!
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