On Dec. 17 I purchased online a copy of NTI's DriveBackup. I used the upgrade option for $29.95 and downloaded. I tried to install and received a error message stating I did not have the previous version of DriveBackup and I could not install. I do have NTI Backup Now which I thought was part of a suite. I have tried to contact 3 times at every phone number and every email to resolve this with no response. I sent again this morning for the fourth time. I am willing to pay the difference between the upgrade and the full version but I need to know how they want to handle this payment so I can get in and download. My family had a terrible Christmas due to contract loss and losing job on Dec. 28th. I nor my family need this stolen from us right now; even if it is only $30.00but it looks like it is gone!
Below is a copy of my last email. I have removed personal information from the order info
Sent 01/05/08
Is this a frickin game for you people? Due to the loss of a contract on Dec. 28 I went from 60k job to $362 a week unemployment. $30.00 right now is a large sum of money to me but I am still willing to buy the full version if you would just contact me!
Thank you,
William
Sent 01/03/08
It has been over 2 weeks since I started this request. I have phoned a couple different numbers and only can leave message with no return call. My last email I sent to all your departments with no reply. Please dont make me file with the BBB and usacomplaints.com.
Please dont steal my money.
Thank you,
William
Sent 12/31/07
Once again I am sending an email requesting information on how to handle the situation listed below. It has now been 12 days and I have not heard from you. Please reference the original message in red and the original order in blue.
Thank you,
William
Sent 12/18/07
Following is copy of an order I placed for Drive Backup 4 on 12/18/07. I am a user of Backup Now and CD/DVD and overlooked the fact that the upgrade was for the specific software rather than a previous user of your products. The download of course is unusable.
How can we resolve this? If I have to buy the full version I will but I would prefer a refund to my card if possible. Paragon has much better software for the cost.
Please let me know what my options are.
Thank you,
William
Order information
Merchant: Newtech Infosystems, Inc.
Date/Time: 18-Dec 05:16: 23 PM
Transaction ID: 1665484064
= order information =
Invoice Number: 2007165627
Description: NTI DriveBackup! 4 Upgrade Version for v1-3 ESD (Qty 1) Total: 29.99 (USD) Tax: 0.00 Shipping: 0.00 Payment Method: MasterCard
= billing information =
Customer ID: XXXXX5627
First Name: William
Last Name: xx
Company: Rabbit River XXXXX
Address: 2XX6 1XXth Ave
City: DXXX
State/Province: MI
Zip/Postal Code: 49XXX-XXXX
Country: US
Phone: 616-XXX-2301
Fax:
Email: info@rabbitriverXXXXX. Xxx
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