I am very angry and frustrated with my DELL product, warranty service, employees and how my complaints have been handled.
I bought this DELL Dimension E510 just a couple weeks more than a year ago. At the time of purchase I also bought an extended 4 year IN HOME WARRANTY. Meaning or so I was lead to believe, that DELL would fix my computer if something went wrong with it, IN MY HOME, for the length of said 4 year warranty. Now, every technician I spoke with over the last 2 weeks has reminded me that I am indeed covered until 2010 by said warranty.
I was quite suddenly getting a blue screen with various error messages that would not always go away, even on reboot.
It was no longer letting me do a system restore, or to boot into safe mode to try and determine what the issue was.
Approximately the 3rd of August I telephoned DELL technical support and spoke with a gentleman named Aldrin, extension * who says he will walk me thru doing a restore, taking the PC back to its factory settings. (this appeared to have solved the problem at that time, though throughout the week to come it began to happen more and more often)
Starting the week of August 13 I began to have the blue screen again, with various error messages. I called DELL technical support numerous times throughout this week. With each call I made, I am promised a solution and promised to be back up and running by that evening. To ensure this, each technician gives me their extension and email address. None returned my call and none of them returned my email.
Apparently I was sent the wrong start up disks by one of the 5 or 6 technicians I spoke to in an effort to resolve this issue.
The technicians were all telling me to borrow a computer, buy some blank CDs and go to the DELL web site and burn the necessary drivers that were needed.
I have major issues with your technicians telling ME to do their work by going to the web site and downloading/burning and then installing the correct drivers.
At no point during these conversations did any of them seem to hear me when I said I do not have access to another computer, they merely continued to repeat, over and over that I needed another PC to access / download / burn these drivers.
Which begs the question, if I do in fact have this IN HOME warranty, why was DELL and its technicians hell bent on having ME do their work for them?
First I was told the problem I had occurs when you turn a PC on and off a lot. (Which is NOT something I do or have ever done with this machine), so the tech then tells me that what happened is because I DON'T turn it off often enough and it corrupted something which is it
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