I set up Netzero using Cosmi Internet protection software. The software was difficult to use. So I uninstalled Netzero and Cosmi and never used it again. No actual E-mails were ever sent or received during this short time. I immediately called the number provided to cancel via the automated phone system. It confirmed the cancellation with a voice recording. Then, after moving and changing phone numbers, I start getting billed to my old phone company from Netzero. I'm told after calling the 1-866-841-1442 and speaking with a representative that I now have a past due balance. I'm told to go to [email protected] to dispute it.
After reviewing the phone bills with my old phone company, it was discovered that no charges were made until after I'd discontinued my service and moved. Now, I need Netzero to give me a confirmation number so that these charges will be reversed before the phone company. Again, the only charges that were ever made came after I'd moved and disconnected my service. I originally signed up and tried back in April only for a day or so. I don't know what I had for an E-mail address or password. Plus, I've been paying for a separate Internet service this entire time. How do I get these charges dropped?
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