This is the second incident I have had with this company. I discovered 2 debits in August of 31.98 for July and August. I called the 866# from my bank statement and the barely-english speaking representative kept asking for my social security # before they would assist me. I refused to provide the information and demanded to speak with a manager and they left me on hold for over 20 minutes before I disconnected the call. At that time, I called my bank to advise them of the discrepancy and they credited the funds back to my account and said they would conduct their own investigation (good help is obviously hard to find) - apparently, their investigation only verifies that the transaction is fraudulent and no further action was taken by my bank.
Yesterday, November 27, I went to withdraw funds from my account only to discover that they had withdrawn $31.98 AGAIN from my account. At that time, I was not sure that it was the same company, so I called the 866# and went through the same hassle - this time they demanded my bank account info and my social security # - and again I refused and demanded a manager - after being placed on hold for 30 minute increments on 2 phones, I had my husband pretend to be an officer and they finally put Adrian on the phone and that's when I knew for sure it was the same company because I spoke to her the last time. She continued to solicit me for my social and/or bank account info - I refused and explained to her why, I demanded to know how they got my info and she said that they had received an application on 11/25/07 - I WAS OUT OF TOWN, furthermore, that is the day I drove back and did not access the internet or complete any sort of applications whatsoever! I demanded a copy of the app and any other info they had relevant to me and she refused, I demanded to speak with her boss and she, again, put me on hold for over 53 minutes before THEY finally just disconnected me completely.
I am now fighting with my bank because I can't understand how they are able to continue to access my bank account - I am now researching to see if they have withdrawn any other monies from my account so that I can include the info in my police report and have these funds credited back to my account; however, my bank informs me that if they have my social they can continue to gain access to my account and that they will not be able to stop this from happening.
I need some assistance, I am hoping that there are enough victims to warrant a large-scale investigation to locate and stop this company from ripping off me or any other people - I am no where near rich and every dollar I have in and out of the bank is a necessity - PLEASE HELP ME STOP THESE CRIMINALS!
Montesha
Reynoldsburg, Ohio
U.S.A.
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